Sinatra and Company Management (“SCM”) continues to stay informed about the Coronavirus (“COVID-19”) pandemic. The health and safety of our residents and employees is of the utmost importance, and we therefore wanted to share with you guidance to assume all people and places that you come in contact with could be a source of exposure to COVID-19.
We encourage residents to use common sense measures such as:
- Follow your local news, local health department, and the Center for Disease Control and Prevention (CDC) 2019 Novel Coronavirus website for additional updates and information.
- Stay alert for known exposure to, and symptoms of Coronavirus, and follow any self- quarantine and health care directives from your health care provider, or the CDC.
- Use good hygiene practices at home, and wipe down any sources of contamination such as individual unit doorknobs, mail slots, or mats.
To reduce risk of resident exposure to COVID-19:
- SCM has been in contact with local health officials, and national industry authorities for recommended protocols related to multifamily and commercial building operations.
- SCM has increased cleaning activities, prioritizing the disinfecting of common areas, including, but not limited to: All high-touch areas such as faucets, door handles, desks, chairs, dog bag dispensers, package lockers, leasing/business offices, mailboxes, laundry rooms and other areas that residents and guests access, with EPA-registered cleaning agents.
- SCM has ordered the prioritization of work orders to urgent maintenance requests only in order to reduce chances of cross-contamination; SCM will notify you when routine service requests will be available.
If you have any questions about protecting yourself from COVID-19 in your community, you should contact the local health department or the CDC.
As of Tuesday, March 17, 2020 the Buffalo, NY Headquarters and garden community leasing offices in NY, IL, IN and TX will be closed to all incoming traffic until further notice.
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- Currently all office staff will be present and working behind the scenes via phone and email.
At the garden style communities, all common areas will be closed until further notice, including gyms, recreational space, computer areas, social rooms, etc. - For the residents of Castle Point Apartments in South Bend, IN, we will open the office area to pick up packages and access the laundry card machine from 10 am – 11 am and 5 pm – 6 pm Monday through Friday. Weekend access will be from 12 pm – 1 pm on Saturday. If possible we ask that you load your laundry card for an extended timeframe and delay any non-essential package deliveries moving forward.
- Residents should pay rent online using Rentcafe.com or by using the drop box at the Buffalo HQ or at the leasing office in your community. If dropping off in the drop box, please make certain to include your name and your apartment number for proper identification. Please see the Rent Cafe online payment instructions below.
Please note with your payment if you are requesting a receipt and then receipts will be emailed, and or hard copy mailed if you do not have access to email. - Work orders should be requested online using Rentcafe.com or by phone. Staff will be inquiring if anyone in the home is sick prior to conducting the work order.
- Currently all maintenance staff are onsite and working to respond to essential work orders that involve water, toilets, heat or electric. These work orders will be addressed in the standard manner and timeframe typically followed at your property.
Maintenance associates will be taking extra precautions to protect you and themselves against the spread of any germs. Staff will respond to all work orders wearing masks and gloves and sanitizing doorknobs and surfaces as they work. If someone in the home is sick, we ask that they remain in a different room, away from staff while they are working.
Residents are urged to refrain from any non-essential work orders as we all do our part to avoid any unnecessary interaction. - For the safety of everyone, we remind you to open doors with your forearm or elbow, push elevator button with your knuckles, and cover your cough or sneeze with a clean tissue and immediately discard of it. It is best to ride the elevator alone when possible or a maximum of 3 people at a time.
- Currently all office staff will be present and working behind the scenes via phone and email.
As the Sinatra and Company mission states, we are rooted in PUTTING PEOPLE FIRST. During this difficult time, we will do everything we can to balance the needs of you, our residents, as well as our employees. We truly appreciate your patience and cooperation as we work together through this uncertain time. We will continue to communicate on a regular basis, and we welcome any concerns or questions you might have. Please contact your Property Manager and we will do our best to get back to you within 24 hours. Together, we will get through this.